We do our utmost to guarantee fast, secure and traceable delivery of your orders.

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Preparation times

Orders are processed and dispatched within 24 to 48 working hours, excluding weekends and public holidays. You will receive a confirmation email with the tracking number as soon as your order has been dispatched.

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Delivery mode

We work with the following carriers:

• Colissimo
• Private Parcel

These providers offer a reliable service, with online tracking. Delivery times average 4 to 6 working days.

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Delivery charges

Delivery charges are calculated automatically at the time of order. Free delivery promotions may be offered from time to time.

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Follow-up and complaints

You can track your order using the tracking link sent by email. In the event of delivery problems, you have two options:

• 📧 Contact our customer service department: contact@zinyss.com
• 📦 Contact the carrier (Colissimo or Colis Privé) directly via their online platform.